Support

Help with your account, subscriptions, receipts, dining records, and other ForkSmart features.

Contact Support

Have a question or running into trouble? Email us and we'll help you out. We read every message.

Email ForkSmart Support
To help us resolve your issue quickly, please include:
  • A brief description of the issue
  • Your device model (for example, iPhone 15 Pro)
  • Your iOS version (Settings → General → About → Software Version)
  • Screenshots, when they help illustrate the problem
For your safety, please don't include passwords, payment details, full receipts, or other sensitive information in your message.

Frequently Asked Questions

Is ForkSmart free?

Yes. The Free plan includes AI receipt reading, up to 10 dining experiences, up to 5 photos per experience, a private dining journal, and postcard sharing.

An experience is one dining visit. Returning to the same restaurant creates another experience, so your experience count can be higher than your restaurant count. Plus and Pro let you save unlimited dining experiences.

How do I add a dining experience?

ForkSmart gives you a few ways to log a meal:

  • Scan a paper receipt — use your camera to capture the receipt and ForkSmart reads the details for you.
  • Add a receipt from your photo library — pick an existing photo of a receipt.
  • Import a PDF receipt — use a PDF receipt, such as an emailed or digital receipt.
  • Enter it manually — add the restaurant, dishes, ratings, and notes yourself.

Whichever method you choose, you can review and adjust everything before saving.

Why did ForkSmart not read my receipt correctly?

Receipt reading works best with a clear, well-lit photo where the entire receipt is visible and in focus. Blurry images, low light, glare, or a cropped or folded receipt can all reduce accuracy.

You don't have to rely on the automatic result — the extracted details (restaurant, dishes, and amounts) are always shown for you to review and correct before you save the experience.

How do I restore a purchase?

If you've already subscribed but your access isn't showing, open the subscription area in ForkSmart's Settings and use the option to restore purchases. Make sure you're signed in to the App Store with the same Apple Account you originally used to subscribe.

If your subscription still doesn't appear after restoring, please contact support.

How do I manage or cancel my subscription?

ForkSmart subscriptions are billed through your Apple Account, so they're managed in Apple's subscription settings rather than inside the app. From there you can change or cancel your plan.

Manage your subscription here: apps.apple.com/account/subscriptions.

Is my dining history public?

No. ForkSmart is a private personal dining journal, not a public review feed. Your experiences, ratings, notes, photos, and receipts are private by default and are not published for others to browse.

You may choose to share an individual experience to social media, but that's always your decision.

How do I export my information?

Data export is included in Plus and Pro. On either plan, open Settings → Export My Data in the app to export your restaurants, experiences, and dishes, as well as your saved receipts and photos, so you can keep your own copy.

On Free, this screen offers an upgrade to Plus or Pro before you can export.

How do I delete my account?

You can delete your account directly in the app under Settings → Subscriptions → Delete Account. If you use Plus or Pro, you may export a copy of your data first; exporting is optional and is not required to delete your account.

You'll be asked to confirm with your password. Delete Account Now signs you out immediately and prevents further sign-in. Your account and all saved entries, including experiences, photos, notes, likes, and receipts, are permanently deleted, normally within 24 hours. This request cannot be undone.

If you choose scheduled deletion instead, you can undo the request before the future deletion date. Deleting your ForkSmart account does not cancel an Apple-billed subscription; manage or cancel it separately in Apple's subscription settings.

How does ForkSmart Partnership work?

Partnership lets two ForkSmart members link their accounts and share one combined dining history that both people can see and add to. It's designed for partners who dine out together and want a single shared journal.

Even with a shared history, each person keeps their own personal dish ratings and notes, so you can each record how you felt about a dish.

What happens when a Partnership ends?

When a partnership ends, ForkSmart separates the accounts and gives each person their own independent copy of the shared dining history, so you can both continue on your own. During the separation there's a short review window when shared editing is paused while the accounts are split.

Your personal dish ratings and notes stay with your account.

Which features require Plus or Pro?
  • Plus includes the Free features plus unlimited dining experiences, up to 20 photos per experience, dish photos, and data export.
  • Pro includes all Plus features plus Partnership for two accounts with one shared dining history, up to two shared members, likes and dislikes for shared members, and meal expense reports for business meals.

Plus and Pro are available monthly or annually. Open Settings → Subscriptions in the app to compare the plans and see current prices in your App Store region before choosing a subscription.